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FREQUENTLY ASKED QUESTIONS

On our cheese we guarantee 30 days shelf life on receipt (unless specified). This is typically between 45-60 days.

We can only guarantee 14 days life on Eatlean Bake and Eatlean Nibbles

Our ambient & friends products typically come with 2+ months life on them, again we guarantee a minimum of 30 days.

We are proud to be part of the Red Tractor Assurance Scheme, which offers full traceability on all products. Our farms are located within 30 miles of our dairy, and our Red Tractor certification ensure our farmers are competent and look after their animals well – with health and welfare regularly checked.

Yes! All of our blocks, snack bars, grated & shakers are lactose free. The only exceptions are our spreadable & cheese bake

Yes Eatlean is suitable vegetarians.

No Eatlean is not suitable for vegans.

Eatlean does not contain any nuts, wheat or gluten.

Eatlean is produced on a designated nut free site, which also does not handle wheat or gluten.

Yes! Freezing Eatlean is perfectly safe (so feel free to stock up!) But our recommendation is that you only freeze grated cheese. Freezing cheese does not effect the flavour, but can at times impact the texture when thawing – making it a bit brittle and crumbly. So we recommend that you grate your cheese before you freeze it.

Unfortunately our spreadable & bake are not suitable for freezing.

There is 2% of potato starch in our grated cheese. This prevents the grated cheese from clumping together in the pack.

We aim to get all orders delivered to you within 6 working days. We currently dispatch orders twice a week, on a Monday and on a Wednesday. Your order will be shipped by our courier network in insulative packaging.

We use state of the art foil insulation along with hydrogel ice packs to ensure that your cheese is kept in a cool & chilled condition throughout transit. This is kept in a tough outer box to make sure your cheese does not get damaged.

We charge €7.99 for all European deliveries.

On orders over €50 (after discount) we offer FREE delivery!

We are working super hard on getting Eatlean available in as many countries as possible. So make sure to keep an eye out for when we can ship to you!

We aim to deliver all orders in a spotless and timely manner. However, in the unlikely event that there is a problem with your order, or the delivery of your order, please follow the below guidelines:
– If the fault is of Eatlean we will either offer a refund or replacement. Please let us know within 24 hours so we can get your issue dealt with promptly for you.
– If there is an error on the submission of your order e.g. there is an error made on your delivery address, Eatlean cannot be held responsible for this. However, we will work with you to try and resolve the issue.
– If nobody is present to sign for your delivery we are unable to offer any form of refund.
If you are dissatisfied even in slightest with your order, please just get in touch with us via email to info@eatlean.de

The prices shown at the shop page are exclusive of VAT, this is so that everyone can see a flat pricing rate regardless of location. Since each country has differing VAT rates, these are added at the checkout relevant to the location of the customer, and the local tax laws of that location.