Please note that any orders placed after 12 noon, 23 April, will not be dispatched until on or after 6 May due to the Public Holiday.

Due to warm weather, it may occasionally be necessary to suspend shipping at short notice temporarily. The timescale of this will be adjusted according to the forecasted temperatures.

Delivery & Returns Information

Where do you deliver to?

We deliver to Germany, Belgium, Netherlands, Austria, and Luxemburg. We are currently unable to ship to France and Denmark; we apologise for any inconvenience this causes.

We are always working hard on getting Eatlean in as many countries as possible. So make sure you keep an eye out for when we can ship to you!

How long does delivery take?

We aim to deliver all orders within 6 working days from when you ordered.

We ship orders twice a week, on Mondays and Wednesdays. Orders placed between 12 pm Tuesday and 12 pm Friday will be dispatched the following Monday. Orders placed between 12pm on Friday and 12pm on Tuesdays will be shipped on the following Wednesday.

How much does it cost for delivery?

We charge €7.99 for all European deliveries.  Or orders over €50 (after discounts), we offer FREE delivery!

How does my order stay cold in transit?

Keeping your order as fresh as possible is very important to us. We use state-of-the-art foil insulation and hydrogel ice packs to ensure your cheese is kept cool & chilled condition throughout transit. This is kept in a tough outer box to ensure your cheese is not damaged.

During very warm weather we may temporarily suspend shipping at short notice. The timescale of this will be adjusted according to the forecasted temperatures.

Why do the prices differ from the shop page to the checkout?

The prices shown on the shop page are exclusive of VAT, so everyone can see a flat pricing rate regardless of location. Since each country has differing VAT rates, these are added at the checkout relevant to the location you would like delivery and the local tax laws of that location.

Refunds & Returns

We aim to deliver all orders in a timely manner. However, in the unlikely event that there is a problem with your order, or the delivery of your order please follow the below guidelines:

• If the fault is with Eatlean, we will either offer a refund or a replacement. Please let us know within 24 hours so we can get your issue dealt with promptly for you.
• If there is an error on the submission of your order e.g. there is an error made on your delivery address, Eatlean cannot be held responsible. However, we will work with you to try and resolve the issue. Please let us know if there are any issues as soon as possible, and ensure you check your email order confirmation.
• If you are unable to accept delivery of our goods on the original delivery date, we cannot accept liability for any deterioration in product quality due to any factors outside our control.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Eatlean we’d really like to know about it. You can send feedback, comments and questions to [email protected] or write to us at:

Eatlean, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK